I accidentally ordered the wrong size/color, how can I change it?
Changing size/color for a pre-order is not recommended at Ninety3POD Store. But in some cases of force majeure, Ninety3POD may help you to change size/color for orders hasn't been shipped yet.
For shipped orders, nothing can be change.
My shipping address is incorrect, how can I change it?
If you need to change your shipping address for an order that has not yet shipped, please contact Ninety3POD via Contact Us form and/or Email: support@ninety3pod.com
Ninety3POD cannot help you to change the shipping address for shipped orders.
How can I cancel an order?
You may request to cancel an order within 12 hours after the time of successful payment by contacting us via Contact Us form and/or Email: support@ninety3pod.com. Please include your Order ID (start with #93P....) then we can process your request.
After this threshold, Ninety3POD may not accept any cancellation request.
Since your order cancellation request has been approved, please allow a few business days to have the money back to your Paypal account or bank/card account.
I received the item but I want to return it, what should I do?
You can request a Return Request within 15 days of receiving your item. You may send the request via Contact Us form and/or Email: support@ninety3pod.com including your Order ID (start with #93P....) then we can process your request.
Please note:
We ONLY ACCEPT a return request for the order that has been sold within the US territories.
We DO NOT ACCEPT a return request for the promotion items, washed, worn, or used items. Items must be returned in the same condition as when you received them.
We DO NOT cover shipping costs for returning the item to us.
You may request a refund or a replacement for your returned item and it is FREE to receive a refund or a replacement. Ninety3POD will discuss and give you the best solution depending on each case.
We DO NOT accept items to be exchanged that were already previously exchanged.
The item arrived damaged, what should I do?
We are truly sorry to hear this. Please contact Ninety3POD via Contact Us form and/or Email: support@ninety3pod.com including photos of the damaged item. We will investigate the issue and provide you with proper compensation.
How will my return request be processed?
After receiving your return request, Ninety3POD will authorize the request within 1-2 business days and provide you with a Return Merchandise Authorization (RMA) number, RMA number usually is your Order ID. Please write down the RMA number on a paper note stick with your returned package. You may use any carrier to ship the item back to Ninety3POD and please tell us the tracking number of your returned package after you return it.
Return address:
Ninety3POD
14801 Able Ln - Ste 102
Huntington Beach, CA
92647
United States
How long should I expect to receive a refund/replacement?
Since the returned item has been delivered to Ninety3POD warehouse, please allow 1-3 business days for Ninety3POD to process a refund or a replacement as agreed with you before.
If a refund is issued, please allow a few business days to have the money back to your Paypal account or bank/card account.
If a replacement is a deal, the tracking number of the replacement package will be updated to you when it is available.
Warehouse:14801 Able Ln - Ste 102, Huntington Beach, CA, 92647, United States
